Responding & Rebuilding with Care
Frequently Asked Questions
Welcome to the Water and Fire Restoration Team FAQ page! Here, you'll find answers to common questions about our restoration services. Whether you're curious about our process, timelines, insurance claims, or sustainable practices, we've got you covered. If you don't see the information you need, feel free to contact us directly—we're here to help!
Call us immediately at (726) 238-4306 . The faster our team can respond, the more damage we can prevent. We’ll guide you step-by-step, from emergency cleanup to full restoration and insurance coordination.
Yes. We offer 24/7 emergency service throughout Boerne, San Antonio, and surrounding areas. Day or night, weekends, or holidays — our technicians are always on call when disaster strikes.
Absolutely. We work directly with most homeowners’ insurance providers to simplify the claims process. Our team documents all damages, communicates with your adjuster, and helps ensure you get the coverage you deserve.
In most cases, we can be at your property within 60 minutes or less. Our local Boerne-based crews are strategically positioned for fast response times.
We provide complete restoration services for water, fire, smoke, mold, and storm damage. We also offer contents cleaning, packout services, and reconstruction to fully restore your home or business.
The timeline depends on the severity of the damage. Minor cleanups may take a few days, while full restorations or rebuilds may take several weeks. We provide a detailed project timeline after your initial inspection.
Yes, our certified specialists offer mold inspection, removal, and remediation. We identify moisture sources, remove mold safely, and apply preventive treatments to stop it from coming back.